Is a Franchise Right For You?
We asked Mike for some tips he'd give others looking to buy a franchise. Here're his words of wisdom:
- If you find an industry you like, a business you think is viable, a Profit and Loss Statement with good, credible numbers…jump in! I think too many people overanalyze and never go for it.
- If you are willing to work hard, and take some of the negatives with the positives, it is well worth taking the plunge in the long-run.
Hospitality When It Counts
What can someone expect different from Servpro if they call them versus another service provider? Mike's number one focus is customer service. For their customers, if they're lucky, this is the one and only incident they will be needing their services. When unexpected loss occurs, he understands it can be disorienting for customers, so it's important their questions and concerns are heard and addressed. His Servpro spends a lot of time and effort training their team on proper customer service, and teaching them to focus on each customer's specific concerns. They want to treat each of their customers' properties as if it were our own.
When Mike speaks you can hear in his voice that he truly understands the frustration and devastating impact water & fire damage can have on his customers. His company mission is simply, “to create happy customers”. Mike says,”We truly care about the outcome of the property restoration for our customers. We understand that while we see damage every day, our customers do not. We want to help them in their time of need. We want to make it feel like the damage never even happened. We feel that if we're doing the right things for our customers, on every job, then everything else will take care of itself and the business will continue to grow”.